Northeast Florida Financial Institution:
Engagement to assess alternative vendors, improve service & lower costs
Introduction Over the course of the last several years, this northeast Florida based customer was experiencing a decline in customer service and responsiveness. The IT leadership team elected to engage Abilita to optimize network services, analyze historical contract compliance, assess equipment support and upgrade requirements, and evaluate alternative carrier options. The financial institution has 17 locations, broken out by branches, headquarters and administrative support locations and utilized a single vendor solution for its MPLS based voice and data network services as well as multiple PRI’s for local and long distance voice services. The institution also utilized a single vendor for wireless services, and while not having any support issues, elected to have Abilita audit wireless usage as well. Initial Engagement An engagement is broken out into three phases. The initial phase is to learn how the organization uses telecom, and conduct a forensic audit of all telecom and IT related services. This results in Phase 1, a report and corresponding read-out of our findings. Phase 2 is the implementation of any recommendations. Phase 3 is compliance.